Vacares GamesBy email without reinstalling or needing a code
Email contacto@vacaresgames.com and state that you want to delete your Cincora account and its Online data. You can use the subject “Cincora — deletion request”.
You do not need to reinstall the app, sign in with Google again or have a private code to start the request. Not having a code does not mean automatic rejection: we will handle your request manually. If you have a previous reference or saved a code or proof, mention it. Do not put secrets in the subject, on public pages or in shared screenshots; we will explain what information we need and how to provide it.
We assess only the necessary, proportionate information to locate the account and verify that you can request its deletion. We do not ask Google for your email address or routinely require an identity document. Never send Google passwords, one-time sign-in codes or other people's data. If we cannot identify the account safely enough, we will explain what is missing and the reason for our response; a matching name does not authorise deletion of someone else's account.
From the game
When you have access to Online mode during the closed test, this is the process for submitting a request:
- Open Play online → Menu → Delete account and data.
- Select Check status. If there is no request, select Request deletion and confirm with Send. You need an authenticated connection with no pending operation.
- Once confirmed, use Copy reference and proof. The request is recorded for manual review: this does not mean deletion is complete.
- Select Open email to support, check that the recipient is contacto@vacaresgames.com, paste the proof into the body, review the message and send it. The button opens your email app; it does not send the email or attach the proof automatically.
If a request already exists, check its status or continue using the same reference. If the proof is missing or the game cannot connect, email us; you do not need to create another account or request. Instructions and request opens this page without recording a request by itself.
The private code is optional
When you have access to Online mode during the closed test, you can obtain and save it under Online → Menu → Delete account and data → Optional private code → Get private code. Obtaining, displaying, copying or verifying it does not request deletion. Saving the code is different from selecting Request deletion → Send. To start an individual request, submit that explicit request from the game or email us stating that you want your account deleted. It is not a room code, a Google password or the proof of a request already recorded.
What we delete and what remains
After verification and completion, your Cincora account and associated Online data are deleted: profile, its own statistics, relevant identifiable results and delivery records, sign-in link, and hashes of the code and proof. Other players' cumulative statistics are preserved without retaining the identifiable content of removed results.
We separately keep the minimum case file for up to six months after the case is closed, the technical record needed to maintain deletion while copies or dependencies could reintroduce data, and general backups under their retention rules. Readable codes or proofs are removed from working locations, including messages, attachments, exports and trash folders under our control, within a maximum of seven days after they are no longer needed, without waiting for the case to close. Details and justified exceptions are explained in the privacy policy.
Your Google account, its orders, data processed by its own services and files stored locally on your device are not deleted. Uninstalling Cincora does not replace Online deletion. A later Games sign-in may create a new, empty account.
Handling requests and closing Alpha
The process is assisted: receipt, verification, decision, execution and reply. We will tell you the outcome; deletion is not instant. We normally respond within one month; a legally permitted extension is communicated within that first month, with its reason.
When Alpha definitively closes, participants' Online accounts and associated data will be deleted even if they have not submitted an individual request. Only the exceptions and minimum records explained in the policy remain; accounts do not automatically migrate to production. This is not a deletion scheduled for day 14 of Play testing.